Mental Detective
A call from the security service
Read the transcript and mark the details that felt wrong to you.
Good afternoon, Aigul Serikovna. Bank security service. We have registered an attempt to transfer 480,000 tenge in another city.
To cancel the operation I need to confirm you are the account holder.
One more thing: a branch employee may be involved, so . We are working under an internal protocol.
To stop the money leaving, . I will dictate the details.
What matters most in this conversation?
Algorithm
- End the call without explanations.
- Call the bank on the number printed on the back of your card.
- Check the transactions in the app yourself, not by following instructions.
- Never read out codes from SMS.
- Report the call to your bank — it helps them block the scheme.